Refund and Returns Policy

Returns & Exchanges
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.

Return Conditions

  1. You have a 30-day window to determine if an item meets your expectations. If you wish to return or exchange the item, please reach out to us within 30 days of delivery.
  2. Returned items must be in unused condition and include the original packaging. We cannot accept items that have been worn, damaged, washed, or altered in any way.
  3. Please note that items marked as non-returnable and free gifts cannot be returned.
  4. For a smooth return process, make sure to contact us at support@newbealers.com or Livechat to obtain proper return authorization before sending the item back.
  5. Kindly note that we do not provide Freight To Collect (FTC) service for return packages. The cost of return shipping will be the responsibility of the customer.
  6. If the product works well or you haven’t used it but wish to return it, please ensure the return is made within 30 days. You will be responsible for the return shipping costs.
  7. If the product cannot work due to quality problems or is damaged during transportation, we will provide a shipping label for a free return. You may choose either a refund or a replacement.

To complete your return, please provide us with the order number and a brief description of the reason. Generally, our handling time is within 2 business days.


Return Address
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Email: support@newbealers.com

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